Refund policy

Return and Refund Policy

At A-Line Wellness, we value your satisfaction and strive to ensure you are happy with your purchase. If you are not completely satisfied with your order, our Return and Refund Policy provides details on how to return an item and receive a refund or exchange.

1. Returns

  • You may return an item within 7 days of receiving your order.
  • Items must be unused, in their original condition, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.
  • Certain items, such as personalised or perishable goods, may not be eligible for return. These exclusions will be clearly stated on the product page.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 days and issued to your original payment method.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
  • If you have not received your refund within the stated time frame, please check with your bank or payment provider before contacting us.

3. Exchanges

  • If you wish to exchange an item for a different size, colour, or variant, please contact us first to ensure availability.
  • Exchanges will be processed once we receive and inspect the returned item.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged or Defective Items hours

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving your order.
  • Provide clear photos of the defect or damage along with your order details.
  • We will offer a replacement or full refund, including shipping costs, if the item is deemed defective.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of your returned item.

6. Non-Returnable Items The following items are not eligible for return or refund:

  • Gift cards
  • Downloadable digital products
  • Personalised or customised items
  • Health and personal care products (for hygiene reasons)
  • Perishable goods

7. How to Initiate a Return To initiate a return, please contact us through our contact page with your order details and reason for return. We will provide instructions on how to proceed.

8. Changes to This Policy We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with the updated date.

9. Contact Information For any questions regarding this Return and Refund Policy, please contact us at through our contact page

By making a purchase from A-Line Wellness, you acknowledge that you have read and understood this policy.