Shipping policy
Shipping Policy
Order processing
Orders are usually processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day. During promotional periods, holidays or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping from Portugal
All orders are prepared and shipped from our fulfilment location in:
Lagos, Portugal
Shipping rates and estimated delivery times
Portugal
Standard Delivery – UPS Standard
Shipping cost: €5.00
Estimated delivery time: 1–3 business days
Express Delivery – UPS Express Saver
Shipping cost: €10.00
Estimated delivery time: 1–2 business days
Selected European countries
We currently ship to:
Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia and Slovenia.
Standard Shipping – UPS Standard
Shipping cost: €12.00
Estimated delivery time: 3–7 business days
Express Shipping – UPS Express Saver
Shipping cost: €18.00
Estimated delivery time: 1–3 business days
Shipments within the European Union are generally not subject to additional customs duties.
United States
Tracked Shipping – UPS Expedited
Shipping cost: €25.00
Estimated delivery time: 5–10 business days
Express Shipping – UPS Worldwide Saver
Shipping cost: €35.00
Estimated delivery time: 2–5 business days
Orders shipped to the United States may be subject to import duties, taxes or customs clearance fees. These charges are determined by the relevant authorities and are not included in the product or shipping price. Any applicable import charges must be paid by the recipient.
Delivery times
The stated delivery times are estimates and begin once the order has been dispatched. They do not include order processing time.
Delivery may take longer due to customs clearance, public holidays, adverse weather conditions, carrier delays or other circumstances beyond our reasonable control.
Tracking
All available tracking information will be sent to the email address provided during checkout.
Please allow up to 24 hours after receiving the shipping confirmation for tracking information to become active.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if you notice an error in your delivery information. Once an order has been dispatched, we may no longer be able to change the address.
Additional shipping costs resulting from an incorrect or incomplete address, refusal of delivery or failure to collect the parcel may be charged to the customer, where legally permitted.
Damaged parcels or missing items
Please inspect your order immediately after delivery.
If your parcel arrives damaged or an item is missing, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Photographs of the parcel, shipping label and damaged product
Please retain the original packaging until the case has been resolved.
Delayed or lost shipments
If your tracking information has not been updated for several business days or your order has not arrived within the estimated delivery period, please contact us.
We will review the shipment with the carrier and assist you with the investigation. A shipment will only be considered lost after confirmation by the shipping provider.
Returns
Information about returns, cancellations and refunds can be found in our separate Return and Refund Policy.
Contact
For questions regarding shipping or delivery, please contact us at:
Email: anamamicline@gmail.com